Frequently Asked Questions

Everything you need to know about your elspet-us shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are your materials sustainably sourced?

At elspet-us, we are committed to ethical fashion. We work closely with suppliers who prioritize organic cotton and recycled fabrics whenever possible.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.