Returns & Exchanges

At elspet-us, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, you may return or exchange them within 30 days of delivery provided they are in original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items with original tags attached into the original shipping packaging and include the provided packing slip.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing